What The Heck is Social Media Optimization Anyway? – Stepping Back and Defining SMO


Before we had search engine optimization (SEO).  It took me a good six months for that three letter acronym to become part of my regular vernacular.   “Oh, yeah, we are working on SEO’ing.”  Just flows off my tongue, like ASAP or RSVP. Then Social Media Optimization came into the picture.  Huh?  What the heck is […]

Just Talk or Something More – CRM Goes Social


A new trend is emerging – customer relationship management (CRM) is going social.  CRM is no longer just about sending invoices in a timely fashion, and having a billing department to answer questions.  With the rise of social media, CRM has been elevated.  CRM is now about being in touch with the customer – understanding […]